Contact Us

We're here to help — whether you have a question about your order, our product, shipping, or anything else.

Get in Touch

Response time: We reply to all messages within 24–48 hours, Monday through Friday.

Order Support

For questions about an existing order, please include your order number in your email so we can help you faster. You'll find it in your order confirmation email.

Returns & Refunds

Want to return an item? Email us at help@sielvane.com with your order number and we'll walk you through the process. Full details are available in our Refund Policy.

Business Information

Sielvane is operated by LAMENTOV LLC, registered in Wyoming, United States.