Product
Is the rose quartz real?
Yes. Both the roller and the gua sha stone are made from 100% genuine, natural rose quartz. Because it's a natural stone, slight variations in color and pattern are normal — every piece is unique.
Is it suitable for sensitive skin?
Yes. The stone is hypoallergenic, chemical-free, and has smooth polished edges, making it gentle enough for all skin types, including sensitive skin. Avoid use on broken or irritated skin.
How often should I use it?
Most people use the set once or twice daily — in the morning to de-puff and in the evening to relax. Even 3–5 minutes per session is enough.
How do I clean it?
Wipe with a soft damp cloth and mild soap after each use, rinse briefly, and pat dry. Store it in the included pouch.
Can I keep it in the fridge?
Absolutely — chilling the stones enhances the cooling, de-puffing effect. Avoid the freezer, as extreme temperature changes can stress natural stone.
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard U.S. shipping takes 5–8 business days, and expedited shipping takes 2–4 business days. See our Shipping Policy for full details.
Will I get a tracking number?
Yes — as soon as your order ships, you'll receive an email with your tracking number.
Can I change my shipping address after ordering?
If your order hasn't shipped yet, yes. Email us at help@sielvane.com as soon as possible.
Returns
What is your return policy?
We offer 30-day returns on unused items in original packaging. See our Refund Policy for the full process.
My item arrived damaged — what do I do?
Email us at help@sielvane.com with a photo, and we'll send a free replacement or issue a full refund right away.
Still Have Questions?
We're happy to help — reach us anytime at help@sielvane.com.