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Frequently asked questions

Is the rose quartz genuine?

Yes, both the roller and the gua sha stone are made from 100% natural rose quartz. Because it's a natural stone, slight variations in color and veining are normal, so every piece is one of a kind.

Is it safe for sensitive skin?

Yes. The stone is hypoallergenic, chemical-free and has smooth, polished edges, making it gentle on all skin types. Avoid using it on broken, irritated or sunburned skin.

How often should I use it?

Once or twice a day works well — in the morning to de-puff and in the evening to relax. Just 3–5 minutes per session is enough to feel the difference.

How long will my order take?

Orders are processed within 1–3 business days. Standard shipping takes 5–8 business days, and expedited shipping takes 2–4 business days. Free standard shipping on orders over $50.

What is your return policy?

We offer 30-day returns on unused items in their original packaging. Emailhelp@sielvane.comwith your order number and we'll guide you through the process.

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